COHERENCE AND EMBEDDING

The use of many types of digital technology affect an organisation’s integrity management, including employee monitoring systems, information management in the cloud and the automation of customer contact with chatbots. Digital systems are often a component of the majority of an organisation’s work processes. It is therefore important to consider not only the individual integrity risks associated with each digital technology an organisation uses, but also the overall set of digital technologies. If there is an overview of the various digital technologies and systems an organisation uses, it is also possible to assess the integrity risks posed by these systems when used in combination.

Promoting integrity in the deployment and use of digital technologies requires ongoing attention within an organisation. As well as considering the various components of the digital workplace in conjunction with each other, it is also vital that using digital technologies with integrity is an ongoing topic of discussion within the organisation. This can be done by including integrity as a regular part of work process evaluations. An organisation can also use the points to consider described in this guide to foster organisation-wide discussions about using digital technologies with integrity.

An organisation that innovates must repeatedly ask itself what effect a particular innovation has on the organisation’s values. It is important to have insight into whether an innovation strengthens or undermines these values. An organisation can gain this insight by making monitoring part of both the implementation and use of digital technologies. It is important to incorporate feedback from other stakeholders in this monitoring. An organisation should ensure that regular checks are carried out to determine whether existing rules and procedures are still up to date, and that they are adjusted where necessary.